Legal

Privacy Policy

Your trust is the foundation of Zigo Live. Here's how we protect it.

Effective: July 2026Last Updated: July 2026Version 1.0

Section 1 — Introduction

Welcome to Zigo Live, a social entertainment platform developed and operated by StackEarn IT Solutions ("Zigo Live", "we", "our", or "us").

Zigo Live provides users with interactive social features including live streaming, audio rooms, one-to-one video and audio calling, real-time messaging, virtual gifting, host programs, digital coin purchases, and other related services (collectively, the "Services").

At Zigo Live, protecting your privacy, personal information, and digital security is one of our highest priorities. This Privacy Policy explains how we collect, use, store, protect, share, and process your personal information when you access or use our mobile application, website, or any related services.

By creating an account, accessing, or using Zigo Live, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree, please discontinue the use of our Services.

This Privacy Policy applies to all users of Zigo Live, including visitors, registered users, hosts, content creators, agencies, and any individual who accesses or interacts with our Services.

Scope of this Privacy Policy

Zigo Live Android Application
Zigo Live Website
Live Streaming Services
Audio & Video Calling Services
Chat & Messaging Services
Virtual Gifts & Coin System
Host & Creator Program
Customer Support Services
Any future services officially provided under the Zigo Live brand

Section 2 — Eligibility & Age Requirement

To maintain a safe, respectful, and secure community, Zigo Live is intended only for individuals who meet the eligibility requirements outlined in this Privacy Policy. By accessing or using Zigo Live, you confirm that you meet these requirements and agree to comply with all applicable laws, our Privacy Policy, Terms & Conditions, Community Guidelines, and other platform policies.

Minimum Age Requirement

Zigo Live is strictly intended for users who are at least 18 years of age.

Individuals under the age of 18 are not permitted to register, access, or use any part of the Services, including:

Creating an account
Live Streaming
Audio or Video Calls
Audio Rooms
Real-time Chat
Sending or Receiving Virtual Gifts
Purchasing Digital Coins
Participating in the Host Program
Using any monetization features

If we determine that an account belongs to a person under the age of 18, we may, at our sole discretion:

Suspend or permanently terminate the account.
Remove associated content.
Disable monetization privileges.
Restrict future account registrations where permitted by applicable law.

Account Responsibility

Providing accurate and up-to-date registration information.
Maintaining the confidentiality of their account credentials.
Preventing unauthorized access to their account.
Complying with all applicable laws and Zigo Live policies while using the Services.

Regional Compliance

Users are responsible for ensuring that the use of Zigo Live is permitted under the laws and regulations of their country or region. Where required by applicable law, Zigo Live may limit or restrict access to certain features or Services.

Host Eligibility

Identity verification (where applicable)
Manual approval by our moderation team
Additional compliance or security checks before accessing monetization features

Zigo Live reserves the right to approve, reject, suspend, or revoke Host status if a user violates our policies or fails to meet eligibility requirements.

Policy Enforcement

Warning notices
Temporary feature restrictions
Suspension of hosting or monetization privileges
Temporary or permanent account suspension
Permanent account termination
Restriction from creating future accounts
Reporting to competent authorities where required by applicable law

Section 3 — Information We Collect

At Zigo Live, we collect information to provide, operate, secure, improve, and personalize our Services. The information we collect depends on how you use our platform and the features you access.

3.1 Information You Provide

Full Name or Display Name
Username
Email Address (where applicable)
Google Account information (Google Sign-In)
Mobile Number (when OTP login is available)
Profile Photo
Gender
Date of Birth or Age Confirmation
Country or Region
Bio and Language Preferences

3.2 Account & Authentication Information

Google Sign-In details
Mobile Number (for future OTP verification)
Authentication Tokens
Login Sessions
Login History and Timestamps

3.3 Content You Create

Live Streams
Audio Rooms
Audio & Video Calls
Chat Messages
Photos and Profile Images
Comments
Virtual Gift Activities
User Reports and Feedback

3.4 Coins & Transactions

Coin Purchase History
Google Play Billing Transactions
Gift Records
Wallet Balance
Host Earnings
Withdrawal Requests
Transaction Status and History

Zigo Live does not store your payment card or banking details. Digital purchases are securely processed through authorized payment providers such as Google Play Billing.

3.5 Device & Usage Information

Device Model and Operating System
App Version
Device Language and Time Zone
IP Address and Network Information
Device Identifier (where permitted)
Crash Reports and Diagnostics
Login Activity
Live Stream, Call, Chat, and Feature Usage
Session Duration and App Navigation

3.6 Notifications & Customer Support

Account Updates
Live Stream Alerts
Messages
Call Notifications
Gift Notifications
Security Alerts
Service Announcements

We collect only the information reasonably necessary to provide, secure, and improve the Zigo Live platform. We do not sell your personal information to third parties.

Section 4 — Permissions We Request

To provide the core functionality of Zigo Live, we may request certain device permissions. You can manage or revoke permissions at any time through your device settings; however, some features may not function properly if required permissions are disabled.

Camera & Microphone

Live Streaming
Audio & Video Calls
Audio Rooms
Profile Photo Capture
Host Verification (where applicable)

Photos & Media

Upload Profile Pictures
Share Images (where supported)
Select media you choose to upload

Notifications

Messages and Call Alerts
Live Stream Notifications
Gift Notifications
Security Alerts
Important Service Updates

Internet & Device Information

We require internet access to provide our Services and may collect limited device information such as device model, operating system, IP address, app version, and diagnostic data to improve performance, maintain security, and prevent fraud.

Google Sign-In

If you choose to sign in with Google, we access only the information you authorize for account authentication. Zigo Live never collects or stores your Google account password.

Future Permissions

As new features are introduced, additional permissions may be requested only when necessary and in accordance with applicable laws.

Section 5 — How We Use Your Information

5.1 Account Management & Authentication

We use your information to create and manage your account, verify your identity, authenticate users through Google Sign-In (and future Mobile OTP), maintain secure login sessions, and protect accounts from unauthorized access.

5.2 Providing Our Services

Live Streaming
Audio Rooms
Audio & Video Calls
Real-time Chat
User Profiles & Social Features
Virtual Gifts
Coin Wallet
Host Program & Creator Features

5.3 Payments, Coins & Host Earnings

Process coin purchases through Google Play Billing
Manage wallet balances and virtual gifts
Calculate host earnings
Process withdrawal requests
Maintain transaction records
Prevent payment fraud and unauthorized activities

5.4 Communication & Notifications

Respond to customer support requests
Send account and security notifications
Notify you about messages, calls, gifts, and live streams
Inform you about important service updates and new features

5.5 Safety, Security & Platform Integrity

Detect fraud, fake accounts, and suspicious activities
Investigate policy violations
Moderate reported content
Enforce our Community Guidelines
Protect users and improve platform security

5.6 Service Improvement & Legal Compliance

We analyze platform usage to improve performance, fix technical issues, develop new features, and enhance the overall user experience. We may also process information to comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our Terms & Conditions and other platform policies.

Zigo Live does not sell your personal information to third parties.

Section 6 — How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. We share information only when necessary to provide our Services, maintain platform security, comply with legal obligations, or protect our users.

6.1 Information Shared with Other Users

Display Name & Username
Profile Photo & Bio
Public Profile Information
Live Stream Details
Public Comments & Interactions
Followers & Following
Gifts sent or received during public live sessions
Host Status (where applicable)

6.2 Trusted Service Providers

Google (Google Sign-In & Google Play Billing)
Firebase (Push Notifications)
Agora (Live Streaming, Audio & Video Communication)
Amazon Web Services (AWS) (Cloud Hosting & Media Storage)

6.3 Payments & Legal Compliance

Comply with applicable laws or legal requests
Protect the rights, safety, and security of our users or platform
Investigate fraud, abuse, or policy violations
Enforce our Terms, Community Guidelines, and other platform policies

6.4 Business Operations & Safety

If Zigo Live or StackEarn IT Solutions undergoes a merger, acquisition, or business restructuring, user information may be transferred as part of that process in accordance with applicable laws.

6.5 International Data Processing

Your information may be processed or stored on secure cloud infrastructure located in different countries. Where cross-border data transfers occur, we implement appropriate safeguards in accordance with applicable data protection laws.

6.6 Our Privacy Commitment

We do not sell your personal information.
We do not rent your personal information.
We do not share your personal information with advertisers for independent marketing purposes.

Section 7 — Data Security & Protection

We are committed to protecting your personal information through appropriate technical, administrative, and organizational security measures. While no online service can guarantee absolute security, we continuously improve our systems to safeguard your data.

Security Measures

Secure account authentication
Access controls for authorized personnel
Fraud and abuse detection
Security monitoring
Secure data transmission
Regular backups and system maintenance

Users are responsible for keeping their account credentials confidential and reporting any unauthorized account activity immediately.

Section 8 — Community Safety & Child Protection

We are committed to providing a safe, respectful, and trustworthy community. All users must comply with our Privacy Policy, Terms & Conditions, Community Guidelines, and applicable laws while using our Services. We maintain a zero-tolerance policy against illegal, abusive, exploitative, or harmful behavior.

Prohibited Activities

Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation (CSEA)
Harassment, bullying, hate speech, or discrimination
Sexual exploitation or non-consensual intimate content
Fraud, impersonation, scams, or illegal activities
Terrorism, violent extremist content, or human trafficking
Any content that violates applicable laws or our platform policies

Child Safety

Zigo Live is strictly intended for users aged 18 years or older. We do not knowingly allow minors to use our Services. If we determine that an account belongs to a person under 18 or violates our Child Safety Standards, we may suspend or permanently terminate the account, remove related content, and restrict future access where permitted by law.

Reporting & Enforcement

Warning notices
Content removal
Temporary restrictions
Account suspension
Permanent account termination
Reporting to competent authorities where required by law

Our Commitment

We continuously improve our moderation systems and cooperate with law enforcement where legally required to help maintain a safe and secure environment for the Zigo Live community.

Contact

For privacy questions, data requests, or account concerns, contact us at info@stackearn.com — Team Zigo Live, StackEarn IT Solutions.